PhotoStructure’s Privacy Policy

This privacy policy will explain how PhotoStructure, Inc. uses the personal data we collect from you when you use our website and product.

What data do we collect? #

PhotoStructure collects personal identification and billing information:

  • Name
  • Email address
  • Billing address
  • Payment information

PhotoStructure also may collect metadata about your computer when it sends error reports: you decide this during installation.

How do we collect your data? #

You directly provide PhotoStructure with most of the data that we collect.

We collect data and process data when you:

  • Subscribe to our newsletter
  • Provide your email address to our customer service chat
  • Register online to place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

How will we use your data? #

PhotoStructure collects your data so that we can:

  • Process your order and manage your plan’s subscription

PhotoStructure shares only relevant data with

  • our email subscriptions partner, Mailchimp,
  • our support chat partner, Crisp
  • our error reporting partner, Sentry
  • our bot protection partner, hCaptcha
  • our payment processing partner, Stripe

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

How do we store your data? #

The PhotoStructure product is a self-hosted application: your library’s files are never uploaded to PhotoStructure or any third parties.

PhotoStructure stores the email address you use to log into https://account.photostructure.com on a droplet hosted by Digital Ocean.

Other storage details can be reviewed in the above links to PhotoStructure’s business partners.

What are your data protection rights? #

PhotoStructure would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request PhotoStructure for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that PhotoStructure correct any information you believe is inaccurate. You also have the right to request PhotoStructure to complete the information you believe is incomplete.

The right to erasure – You have the right to request that PhotoStructure erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that PhotoStructure restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to PhotoStructure’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that PhotoStructure transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Or write to us:

PhotoStructure, Inc.
P.O. Box 2735
El Granada, CA 94018-2735

What are Cookies? #

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit https://allaboutcookies.org.

How do we use cookies? #

PhotoStructure uses cookies to:

PhotoStructure does not use cookies to aid in advertising, nor does it share data with companies other than our email, chat, and billing partners.

What types of cookies do we use? #

There are a number of different types of cookies, however, our website uses only “functional” cookies.

Functional cookies are used to recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.

How to manage cookies #

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser, but this will prevent https://account.photostructure.com and https://forum.photostructure.com from working, as login functionality requires cookie support.

PhotoStructure keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 04 March 2021.

How to contact us #

If you have any questions about PhotoStructure’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Or write to us at:

PhotoStructure, Inc.
P.O. Box 2735
El Granada, CA 94018-2735